Anonymous
HSIB recommends that the Ambulance Trust develops and implements a standardised approach to patient identification in the emergency operations centre.
The Ambulance Trust responded to this safety recommendation and described their following actions:
- Updated training for staff around search functionality in their patient demographic service.
- Staff update on search requirements and confirmation of patient information.
Response received on 4 February 2022.
Anonymous
HSIB recommends that the Acute Trust develops and implements a standardised approach to patient identification in the emergency department.
The Acute Trust responded to this safety recommendation and described their following actions:
- Reinforcing of correct processes around patient identification for emergency department receptionists.
- Review of Trust systems to ensure software and identity bands support the checking process.
- Working with the Ambulance Trust to support handover of correct patient information.
Response received on 25 February 2022.
Anonymous
HSIB recommends that the Acute Trust explores the barriers to checking three identifiers when confirming a patient’s identification for their wristband, and takes appropriate action.
The Acute Trust responded to this safety recommendation and described their following actions:
- The Emergency Department will review practices, patient information sources and department layout to resolve the barriers to checking three patient identifiers when applying name bands.
- If required by the above review, the Trust will review data items printed on the identification band and modify these to support the identify checking process.
- Local reinforcing of the Trust’s identification policy.
Response received on 25 February 2022.
Anonymous
HSIB makes the following regional safety recommendation
HSIB recommends the Acute Trust work with the Ambulance Trust to develop and implement a standardised approach to verifying and confirming a patient’s identification during the handover process.
The Acute Trust responded to this safety recommendation and described their following actions:
- Exploration of system functionality for automatic transfer of an incoming patient's NHS number from ambulance to emergency department systems.
- Ensuring clinical staff are aware of the potential consequences of poor patient registration and issues at handover.
- A standard approach to handover is in place.
Response received on 25 February 2022.