NHS courses

A systems approach to investigating and learning from patient safety incidents

This course is aimed at those who lead investigations and other learning responses and those in Patient Safety Incident Response Framework (PSIRF) oversight roles. The course meets the minimum training requirement of this specific element of the new PSIRF.

This course is Chartered Institute of Ergonomics and Human Factors (CIEHF) and CPD certified. You can record 20 CPD points upon completion.

In this course you will learn about:

• Complex systems, systems thinking and Human Factors.
• Investigation practices such as interviewing, capturing work-as-done, using a systems framework (SEIPS), synthesising data and writing reports.
• Developing effective safety actions and recommendations.
• Engaging and involving those affected by patient safety incidents.

This is an on-demand learning course with bitesize modules for you to learn at your own pace.

Involving those affected by patient safety incidents in the learning process

This one-day live course is aimed at those who have a lead role in engaging and involving those affected by patient safety incidents. Those affected includes patients, family members or healthcare staff.

The course meets the minimum training requirement of this specific element of the Patient Safety Incident Response Framework (PSIRF). It also aligns to the accompanying PSIRF guidance ‘Involving those affected by patient safety incidents in the learning process’. To reach the minimum training requirement you are required to attend the whole day. As this course is CPD certified, you can record 7 CPD points upon completion.

The day is split into four modules:

• Creating the right foundations.
• Before and initial contact.
• Continued and closing contact.
• Additional considerations.

Patient Safety Incident Response Framework oversight

This live course covers the mindset and the culture underpinning effective oversight, as well as the theory and practice of measurement and monitoring of patient safety. This course is designed to introduce the principles of patient safety incident response oversight.

This is a seven hour course, delivered in two sessions of 3.5 hours each, with a gap of about a week between the sessions. As this course is CPD certified, you can record 7 CPD points upon completion.

Investigative interviewing

This live 3.5-hour course offers an overview of the principles that underpin a professional safety investigation interview with either a member of staff, a patient or a family.

The course aligns to the Patient Safety Incident Response Framework (PSIRF) guidance on a systems approach to interviews.

As this course is CPD certified, you can record 3 CPD points upon completion.

Demystifying thematic analysis

This live 3-hour course introduces the concept and approach to thematic analysis.

We recognise that this form of analysis may be new to some staff looking to integrate the learning required when implementing the Patient Safety Incident Response Framework (PSIRF) into your organisation. However, we hope that demystifying this form of analysis will allow you to reflect on how you may already use this approach to some extent, but also how you could expand or introduce this approach to enhance organisational learning.

As this course is CPD certified, you can record 3 CPD points upon completion.

Writing effective learning reports

This live 4-hour course is aimed at those who write and/or oversee reports following investigations and other learning responses.

As this course is CPD certified, you can record 4 CPD points upon completion.

An introduction to After Action Review

This live 3.5-hour course is aimed at those who plan to use, or may already be using, After Action Review (AAR) as one of their learning responses to patient safety events. It is also useful for those in Patient Safety Incident Response Framework (PSIRF) oversight roles.

As this course is CPD certified, you can record 3 CPD points upon completion.

Safety investigation for strategic decision makers and senior leaders in healthcare

This live 2.5-hour course is designed to give strategic decision makers in healthcare an overview of the philosophical and methodological principles which sit behind modern healthcare safety investigations.

This course is available as a team session for groups of executives at individual NHS trusts in England. Please email education@hssib.org.uk to register your interest.

As this course is CPD certified, you can record 2 CPD points upon completion.

SEIPS in Action

SEIPS in Action is a comprehensive course designed to equip healthcare professionals with practical skills in applying the Systems Engineering Initiative for Patient Safety (SEIPS) framework. Participants will gain hands-on experience in using SEIPS to enhance healthcare processes, supporting patient safety and system efficiency. This course combines theoretical coursework, an intensive live workshop, and extended mentoring to solidify learning and support real-world application.

This is a face-to-face course that takes place over two days.